Headset warranty

What you get

If your headset develops a fault that was present when we delivered it, we repair it or replace it for free. You choose which you prefer. Shipping in both directions, labour and parts are all on us.

How the 3 years work

• First 2 years: any fault is assumed to have existed at delivery, unless it is clearly caused by accidental damage, misuse or normal wear.
• Year 3: genuine manufacturing defects are still covered. We may ask you to show that the fault is a defect.
• The 3 years count from the delivery date on your invoice. Time your headset spends with us for repair does not count.

If a repair is not enough

• If we cannot repair or replace it, or the fault comes back after a repair, you can ask for a partial or a full refund.
• If the same fault appears again within 12 months of getting your repaired headset back, we fix it again at no cost.

What you get

Headsets bought by a business or for professional use are covered for 12 months from delivery against manufacturing defects. We repair or replace faulty units at no cost to you, and for fleets we can replace units in batches.

Dead on arrival

Please test your units when they arrive. Report any unit that is dead on arrival within 7 days of delivery for a free replacement.